At The Clay Studio, we stand behind the quality and craftsmanship of our products. Please review our Warranty Policy to understand the coverage and support we provide for your purchases.

Warranty Coverage

We offer a 30-day limited warranty on all our products, covering:

  • Manufacturing Defects: Cracks, chips, or other issues resulting from the production process.
  • Material Quality Issues: Flaws or inconsistencies in the materials used.

This warranty applies to products purchased directly from The Clay Studio’s official website and does not cover items damaged due to misuse, accidental breakage, or improper handling.

Warranty Claim Process

If you believe your product qualifies for a warranty claim, follow these steps:

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your item.
  2. Provide Details: Include the following information when contacting us:
    • Order number
    • A description of the issue
    • Clear photos showing the defect or problem
  3. Evaluation: Our team will review your claim and respond within 3 business days with further instructions.

Resolution Options

Once your claim is approved, we offer the following resolutions:

  • Replacement: A new item will be shipped to you free of charge.
  • Store Credit: If the item is no longer available, store credit equal to the purchase price will be issued.

Limitations

  • Warranty claims must be initiated within 30 days of receipt of the product.
  • Products purchased from third-party retailers or resellers are not covered under this policy.
  • Custom-made or personalized items are non-refundable and not covered unless they arrive damaged.

Care and Handling Guidelines

To ensure the longevity of your ceramic items and to avoid warranty exclusions:

  • Handle products with care to prevent accidental drops or impacts.
  • Avoid exposing ceramics to extreme temperatures or harsh cleaning chemicals.
  • Follow any specific care instructions provided with your purchase.

Contact Us

For any questions or assistance, please don’t hesitate to get in touch:

  • Phone: +1 (224) 888-1170
  • Email: [email protected]
  • Address: 1 Roosa Ln, Stone Ridge, NY 12484-5826, USA

Thank you for choosing The Clay Studio – Handcrafted Elegance for Your Home. We’re here to ensure your satisfaction with every purchase.