Thank you for shopping at The Clay Studio, where we offer handcrafted elegance for your home. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return Policy below to understand the process for returns and exchanges.

Eligibility for Returns

We accept returns on most items within 30 days of delivery. To be eligible for a return, the item must meet the following conditions:

  • The product is in its original condition and unused.
  • The product is in its original packaging, including any tags or labels.
  • The return request is made within 30 days of delivery.

Please note that certain items are non-returnable, including customized or personalized products. We will notify you if your order is ineligible for return.

Process for Returns

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to us at [email protected] or call +12248881170 to initiate your return. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: After reviewing your return request, we will send you a Return Authorization (RA) and further instructions on how to proceed with your return.
  3. Ship the Item: Carefully pack the item(s) in their original packaging, including all accessories and documents. Send the package to the following address:The Clay Studio
    1 Roosa Ln
    Stone Ridge, NY 12484-5826
    USA
  4. Return Shipping Cost: Unless the return is due to a defective or incorrect item, you will be responsible for the cost of return shipping.
  5. Processing the Return: Once we receive and inspect the returned item, we will notify you by email regarding the status of your refund or exchange. Refunds will be issued to the original payment method.

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us at [email protected] within 30 days of delivery. We will guide you through the process of exchanging your item, including the return of the original product and shipping the new one.

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at [email protected] or +12248881170. We will offer you a full refund or exchange at no additional cost. You may be asked to provide photographic evidence of the damage or defect.

Refunds

Refunds will be processed after we have inspected and confirmed the return. Please note that:

  • Refunds will be issued to the original payment method used for the purchase.
  • It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or personalized items
  • Items that have been used, washed, or altered in any way
  • Final sale or clearance items

Contact Information

If you have any questions regarding our return policy or need assistance with a return or exchange, please feel free to contact us:

  • Phone Number: +12248881170
  • Email: [email protected]
  • Address: 1 Roosa Ln, Stone Ridge, NY 12484-5826, USA

Thank you for shopping with The Clay Studio. We are committed to ensuring your satisfaction with our handcrafted products.